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Terms & Conditions

1.0 Introduction
When you enter our website you are agreeing to abide by our terms and conditions.
When you place an order online you are accepting all our terms and conditions.
It might be helpful to print these terms and conditions for your future reference.
Your statutory rights are of course still in place and are not affected by any of our terms and conditions.
Please be aware that we reserve the right to change these terms and conditions every now and then and
it is your responsibility to check the terms and conditions for any changes when you place an order.
The Blackfish website can only be used in a lawful manner and for lawful purposes and we reserve the right to stop
your use of our website and related social media pages facebook twitter etc if you do not comply with all current laws and
regulations and with our terms and conditions.

2.0 Product Details
2.1 Quality control
Swimsuits are all checked thoroughly by hand before being dispatched to ensure they are flawless.
Similarly the fabric is checked by hand both as it leaves the factory in Italy and before the swimsuits are made up here in the UK to ensure it is flawless.
Then all swimsuits are checked carefully after manufacture before being packaged up.
Any damage that is done to swimsuits from trying them on at home will have to be paid for by the purchaser and refunds will not be given.

2.2 Stock Availability
We try to keep the website as up to date as possible with stock availability however please be aware that if an item is in your basket it does not necessarily
mean it is still in stock. When your order is complete and submitted your stock is then allocated.
We will of course notify you as soon as possible if your item is out of stock.
We will never send you substitutes unless you request an alternative item.

2.3 Accuracy
We try to show our products as accurately as possible on our website. However we cannot guarantee a product once delivered will replicate exactly how it
appeared on your screen this may vary depending on the medium you are using to view it and on your computer display screen and your perception of colour.
The sizing and measurements of our products is as accurate as we can make them within reasonable tolerances.

2.4 Materials and Manufacturing
We are very proud to say that at the point of launching the company all Blackfish Swimwear is designed and made in the UK.

3.0 Pricing & Payment
3.1 Pricing
All pricing is shown in £ sterling and all prices are inclusive of VAT at the current rate.
Mistakes can happen, with any error in pricing on the website due to a typo or supplier
error we reserve the right to refuse or cancel an order
whether that order has been confirmed or not.

3.2 Orders
At the point when you place an order on our website blackfishswimwear.com you are agreeing to allow us to use your personal information to fulfill
that order and in doing so you have entered into a contract with us and are agreeing to accept all our terms and conditions. We will send you an email
to confirm your request to make a purchase when we receive your order. We will need to release your details to subcontractors to fulfill that order such
as delivery companies etc, but we will never release your details to other third parties for marketing purposes without your consent.
We reserve the right to refuse an order at any time at our sole discretion.
We will not be liable to any customer or third party for any reason for refusing an order or for cancelling an order after it has begun to be processed.

3.3 Payment
All card payments are authorized at the moment the order is placed on line. Please note your card holder details must match the details of the card user
or payment will not be authorized.
All payments are taken by a secure third party as such none of your payment details are ever held by us in our offices or on our system.
All your information is totally secure with the Payment provider, however this means we are unable to take orders over the phone.

3.4 Import duty
For deliveries outside the UK you might be subject to import duties and taxes which are levied once a shipment reaches your country.
You will need to cover the costs of customs clearance and any and all additional import and tax duties specific to your country.
Blackfish Swimwear cannot be held responsible for these costs.
Please contact your local Customs and Excise office to find out more details of the costs that you will incur in your country.
International Shipments can also get held up in cross border inspections by customs authorities which can cause an unavoidable delay to the delivery of your order.

4.0 Deliveries

We try to dispatch all orders before 12pm the working day after you place your order. At busy times of the year your order may take a little longer. We will confirm by email that we’ve dispatched your swimwear, and will let you know approximately when your delivery will arrive. Any dates specified for delivery are approximate. We cannot be liable for any losses, costs, damages, charges or expenses caused by a delay.

Your delivery will arrive between 8am and 6pm Monday to Friday, and must be signed for. For that reason we cannot deliver to PO Box addresses or BPFO addresses.

In the unlikely event that you don’t receive your order within 14 days of placing it please contact us on 01462 435305 or customercare@blackfishswimwear.com.

Our delivery charges

UK Mainland: FREE (usually takes 2 – 3 working days)

Ireland: £4.00 (usually takes 4 – 6 working days)

Channel Islands: £7.00

If you’d like to buy a present for a friend in another country please call to check on our delivery charges for your chosen country. International orders can take up to 7 days.

5.0 Returns & Refunds

We’re pretty sure that you’ll love your Blackfish swimwear.

However, if for any reason you’d like to return or exchange it, please return it within 14 days of receiving your order so we can refund your money or send you a replacement.

You will not be able to return your swimwear if you’ve:

* Removed the panty guard

* Taken off garment tags and labels

* Washed it, used detergent products or fabric conditioners on it

* Left perfume odours, deodorant marks or make-up marks on the swimwear from when you tried it on

* Gone for a few swims in it or worn it to a party as you look so good in it

If your swimwear fits all these criteria then we will give you a full refund.

Please use Royal Mail’s “signed for” delivery so your swimwear is covered under their postal insurance policy and we have a record of it being returned.

Refunds will be credited back to the purchaser’s card

Returns should be sent to:Blackfish Swimwear, Returns Department, 8 Radcliffe Road, Hitchin, Hertfordshire, SG5 1QG,

5.1 Returning sale items

Sale items cannot be returned unless your swimwear is faulty. Any faulty sale item will be refunded at the sale price.

Refunds will be credited back to the purchaser’s card.

5.2 Exchanges

We are a small independent company and at this stage we do not have the setup to do online exchanges. However if you wish you can return an item to us and we can refund it to you and you can order an alternative item online. We hope to improve on this level of service as we grow.

5.3 Cancellations

If you’d like to cancel an order before it’s dispatched please contact us in writing at customercare@blackfishswimwear.co.uk to let us know.

If you want to cancel an order when it’s already been dispatched please follow our returns procedure as above.

5.4 Christmas returns

All swimwear purchased as a gift between 18th November and 18th December can be returned up until 14th January the following year.

Refunds can only be given to the purchaser’s card.

Sale items are subject to our normal returns policy.

6.0 Security & Privacy

When you order swimwear from us we’ll ask you to give us the following information so we can send you your order:

* Name

* Delivery address

* Invoice address

* Email address

 * Phone number

* Credit card

We will never give this information to anyone else.

If you’d like further information about new products and special offers then you can sign up to our newsletter. We won’t add you to our distribution list unless you ask us to, and you can unsubscribe by clicking the unsubscribe button whenever you like.

Cookies (not the tasty type)

We use cookies on our website so we can recognise you and track your shopping cart throughout the shopping process; remembering what you’ve put in your basket. These cookies also mean we are given statistical data about our website, product preferences and customer profiles. We will never share this information with anyone else.

Please note we are not responsible for the privacy policies of any website links to ours.

Security

In order to maintain the highest security levels we don’t hold the financial credit or banking details of any of our customers on computer or in our offices.

All payment transactions are carried out by third party payment providers; WorldPay or PayPal


7.0 Third party relationships
At times we may have links to other websites which we think may be helpful to our customers.
Please be aware we are not responsible for the content of those websites or
for the written material.
Prices that apply are the ones on the Blackfish website. Prices stated by any other third parties cannot be relied upon for accuracy.
We only adhere to the pricing information on the Blackfish website.

8.0 Links
Should you wish to provide a link to our website you can make that link to the homepage only.
This is on condition that it is done in a fair, reasonable and legal way.
Any link must not damage our reputation or take financial benefit from that link.
Should a link be established which suggests there is an endorsement by us of another website or an association or relationship with us that does not exist
then we reserve the right to take action on the basis that it is a breach of these terms and conditions.
At
times there may be links on our website to other websites for your reference and information.
These links do not mean that we endorse or take any responsibility for the content of these other websites nor do we have any control over the accuracy
of the content of their websites and so we cannot be responsible for any loss damage or repercussions you may have from engaging with those websites.
You use those links and those websites at your own risk.

9.0 Intellectual property
In using our website you are noting and agreeing that all copyright, trademarks and intellectual property rights in the content of the the Blackfish website
remains the property of Blackfish Swimwear or our licensors.
Use of any of this material can only be done with the express written authorization of Blackfish Swimwear or our licensors.
Sadly it is depressingly easy to copy other peoples ideas off their websites but this does not make it legal to do so.
In using our website you are acknowledging that you are not allowed to copy or make any derivative work from the Blackfish Swimwear website or
Blackfish Swimwear Product Range unless Blackfish Swimwear Ltd have specifically licensed you to do so.

10.0 Liability
Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any
delay.
Please be advised we make every effort to ensure the accuracy of the information provided but we cannot accept responsibility for any errors or changes in
prices and descriptions of products and services at any time.
All the information contained in the website is provided without any guarantees or warranties as to its accuracy.
Blackfish and our suppliers shall not be liable for any damages whatsoever be they direct or indirect, consequential or incidental from the use of this website
or the cost of substitute goods or services that may have arisen out of the related use of the Blackfish website or related advertisers or other linked content
providers whether one could foresee those damages or not.
If we are unable to fulfill our delivery obligations as per these terms and conditions due to circumstances beyond our control including and without limitation
extreme weather, strikes, riots, acts of god, war, national emergency, civil unrest, postal strikes or any and all other work disputes then our obligations will
also be postponed for that exact same time period.

11.0 Limitation of liability
We make all reasonable efforts to ensure the accuracy of any information we place on the Website, however we cannot make any warranties, whether
express or implied in relation to its accuracy. The Website is provided on an "as is"and "as available" basis without any representation or endorsement
made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or
through the Website including but not limited to, implied warranties of non- infringement, compatibility, security, accuracy, conditions of completeness,
or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be
uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or
represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded
or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express
or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre- contract or other representations (other than fraudulent or negligent
misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues,
profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that
party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability
for death or personal injury resulting from our negligence or that of our servants, agents or employees

12.0 Law
Your use of our website and all purchases made on this website and any dispute arising out of such use of the website is subject to the laws of
England and all parties hereby submit to the exclusive jurisdiction of the English courts.

13.0 Company details
Blackfish is the operating name for Blackfish Swimwear Ltd. Business Reg No: 07352112 Blackfish Swimwear registered address is:
8 Radcliffe Road , Hitchin, Hertfordshire, SG5 1QG.
Please note we operate under UK law.

14.0 Contacts
Blackfish Swimwear Ltd Tel: 01462 435305 Email: customercare@blackfishswimwear.com

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